The Maids Home Services

Frequently Asked Questions

What do we clean?

Residential regular maintenance cleans

Move in cleans

Move out cleans

Construction cleans

Renovation cleans

Occasional deep cleaning

Spring cleaning

Carpet cleaning

Are you the same as the Merry Maids?
The Maids Home Services have no connection to the Merry Maids, the Molly Maids or any other house cleaning franchise or company. We have many clients that have used these other companies in the past then switched to us. We realize that some people want to try out various services for comparisons. We appreciate all clients that understand the value of our professional service and the level of care we have for our business.

Why do you use four-person teams?
Four-person teams prove to be the most efficient because each cleaner concentrates on a specific function while in your home. The four functions include vacuuming, dusting, kitchens and bathrooms, all of which adhere to our unique 22-step Healthy Touch® deep cleaning system. Four-person teams can get through the day smoothly versus two person teams that other companies use.

What makes The Maids worth the money?
We are committed to deliver the total cleaning package every time. This includes consistent, quality cleans, dependability, and a world-class customer service team. We use high-quality commercial equipment, including our unique backpack style vacuums, and clean all kitchen and bathroom floors on hands and knees.

Are you bonded and insured?
Our insurance is the best available. We're not just bonded, but have liability, crime and employee accident coverage. Your home, our team members and The Maids Home Services are included in the coverage. If you'd like, we will send you a certificate validating our insurance.

Do you pay payroll taxes?
Yes, we pay all payroll taxes including social security-FICA, unemployment, and workman's compensation.

Who supplies the cleaning products and equipment?
The Maids Home Services will always arrive at your home in one of our yellow company cars with our own environmentally friendly cleaning products and equipment. An exception to this is wood floor products. We always vacuum all wood floors. If you would like us to mop your wood floors in addition to the vacuuming, we ask you to provide the mop and product. The reasoning for this is that the teams do not carry mops from house to house for sanitary reasons. Secondly, there are so many types of wood floor finishes and cleaning products for them that we to handle wood floors in this manner.

What is the cost of the cleaning?
Fees are based on the amount of time it takes to clean your home. The size of the home, how many people are living there, pets, clutter level, etc. are factors that effect the time. First time cleans are charged at an hourly rate and the time is prorated in 5 minute increments. If you are looking for ongoing services you will receive a set price, depending on how frequently we clean your house. You will receive three price options: weekly, every other week or every four weeks. Occasional cleans remain at the hourly rate.

How do I pay for your services?
Payment is due at time of service. A credit card (Visa, MasterCard, and American Express) is required to hold your reservation. You may pay by cash, personal check or accepted credit cards. If you aren't home during our first visit, and you do not want to pay with the credit card we will ask you for a check for the full estimated amount, plus tax. If it takes less time than we estimated, we will refund the difference or apply it to our next visit, as you prefer. On regularly scheduled visits, we ask you to leave payment on the kitchen countertop. If you prefer to pay by credit card, we will handle that process from our office. We are not interested in billing clients and monitoring collections after the fact.

Is your work guaranteed?
Should you find yourself unsatisfied with the work we've done in your home, simply call our office within 24 hours of your clean, and we will reclean it at no additional charge! Please note there are no cash refunds.

What area do you clean?
We service MOST of Monmouth County. We currently have clients in Aberdeen, Allenhurst, Asbury Park, Atlantic Highlands, Avon by the Sea, Belford, Belmar, Bradley Beach, Brielle, Colts Neck, Cliffwood Beach, Deal, Eatontown, Elberon, Fair Haven, Hazlet, Highlands, Holmdel, Interlaken, Keansburg, Keyport, Lake Como, Leonardo, Little Silver, Loch Arbor, Long Branch, Manasquan, Marlboro, Matawan, Middletown, Monmouth Beach, Morganville, Neptune, Neptune City, Oakhurst, Ocean, Ocean Grove, Oceanport, Port Monmouth, Red Bank, Rumson, Sea Bright, Sea Girt, Shrewsbury, South Belmar, Spring Lake, Spring Lake Heights, Tinton Falls, Union Beach, Wall, Wanamassa, Wayside, West Allenhurst, West Belmar, West End, and West Long Branch.

What zip codes do you service?
07701, 07702, 07703, 07704, 07711, 07712, 07716, 07717, 07718, 07719, 07720, 07721, 07722, 07723, 07724, 07730, 07732, 07733, 07734, 07735, 07737, 07738, 07739, 07740, 07746, 07747, 07748, 07750, 07751, 07752, 07753, 07754, 07755, 07756, 07757, 07758, 07760, 07762, 07764, 07765, 08555, 08730, 08736, 08750.

Do you clean on weekends?
No, The Maids are available Monday through Friday from 8:00am to 5:00pm.

Do I need to be home when the team comes to my house?
It's your choice. For the initial clean, we recommend that you are home. Our teams like to meet you to review the clean instructions. At the end of the first clean, you can inspect the clean with the supervisor. Once on a regular schedule with us, many of our clients prefer to give us a key. Others may leave us a key in a safe place each visit or give us the garage keypad code or perhaps have a lock box. Alarm systems can either be left off or you can give us entry/exit codes. By far, the most efficient and problem-free way for everyone is for you to give us a key. This way, no one is waiting for anyone else to arrive. This also prevents lockouts (and lockout fees).

How do you keep my keys safe?
Your key is secured in a lock box. Access to this box is restricted to the office management. The key is issued to the team leader on the day of your clean. The team leader returns the key at the end of the day and management returns it to the secured container. In the unlikely event your key is lost, we're even insured for key replacement and re-keying your locks. Additionally, each key is assigned a random number so there is no identifying information on any key, such as your name or address.

Will I always have the same team?
We make every effort to have the same team in your home. The supervisor's job is to learn your home and to ensure team members deliver the consistent quality that you would expect. If you are on a regular schedule with us, you will most likely have the same team for each clean. Some clients are more concerned with the day or time of arrival and are open to any team that can accommodate their needs. We are flexible and will work with our clients' preferences.

Can you tell me exactly what time a team will arrive at my house?
Two days before your scheduled clean, you will receive a call letting you know approximately when a team will be at your house. There are certain variables, such as traffic and extra time spent at other homes, which prevent us from giving you an exact time of arrival. We can, however, call you an hour before the team is due to be at your house.

Are team members trained and supervised?
Team members are initially trained through videotapes, hands-on personally supervised training, plus written and oral testing. Ongoing training "refresher" meetings are run several times throughout the year. Each team includes a team supervisor to see that cleaning tasks are correctly completed. Our client services manager will call you after every clean to ensure that everything was to your satisfaction.. All teams have company cell phones and all company cars have GPS tracking devices so the office is in touch with the teams at all times.